Shipping Information

Item Availability:

The availability of an item is clearly noted on the Product Detail page as "In Stock", "Pre Order" or "Special Order". Most items are In Stock and ready to ship. Some items are not yet available (Pre Order). For more information, please read the details below.

In-Stock Items

Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified.

Please note: expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding public holidays within the New Zealand.

Pre-Ordered Items

Pre-ordered items are items that are not in stock but available for advanced purchase on our site. Pre-ordered items are shipped directly once they arrive in stock. You will be notified of the status of your item via email.

Out of Stock (Backorders)

Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock we will notify you by phone or email. If we’ve sold out you will be offered an alternative and we will tell you how long you will have to wait until new stock arrives. You will be notified of the revised shipping date and given the opportunity to cancel your order. If an item is temporarily unavailable for any reason or has a longer delivery time, then reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be reimbursed for the full cost of the order. Backordered items, if shipped separately, will incur additional shipping charges. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.

Special Order Items

Special order items are not kept in stock but are available for purchase on our site for your convenience. These items are procured specially for you once purchased and the estimated shipping times are displayed on the product page. You are able view the status of your order in the My Account section at You will also be sent an email with your tracking details once item is shipped to you, if a valid email address has been provided by you in your account details.

Delivery of Your Items
  • Delivery time of purchased items depends on your location.
  • Items are only shipped during regular business days, which are Monday-Friday, excluding public holidays within the New Zealand. If you receive an email notifying you that your items have been shipped during a weekend or public holiday, they will not actually be shipped until the following business day.

Shipping Method & Cost:

Our Current Shipping Methods are:

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FREE Shipping on orders over $175

We offer free shipping on orders over $175 within New Zealand (Except Spa / Swim Spa Covers, Cover Lifters/Caddys, Heat Pumps, Spa Panels and Trade Orders).

Orders below $50 are charged a flat rate of $7 per order.
Orders $50 - $175 are charged a flat rate of $15 per order.

Delivery times from the above carriers may be extended. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas. If this is the case we will contact you before we make any charges to your account.

  • Tracking information will be provided to customers with valid email addresses.
  • A fee of $15 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide.

Shipping Rules & Restrictions:

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding holidays within the New Zealand. At this time we do not ship outside of New Zealand.
  • Please call a Customer Service Representative at 0800-772786 if you have any questions.

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