Privacy Policy

Privacy Policy - SPASTORE.CO.NZ


Spa Store New Zealand Limited (referred to as "we", "our", or "us") is committed to protecting the privacy of any personal information the user (referred to as "you" or "your") may provide us whether in person or via our website.

This policy applies to the collection and use of personal information you provide to us or that we collect from or about you including when you enter or use our website. By continuing to use this website, you consent to us dealing with your personal information in the manner set out in this Privacy Policy.

This Privacy Policy is governed by New Zealand law and is subject to (and must be read in conjunction with) our Terms of Use. We may, from time to time, collect information about identifiable individuals "personal information"). All personal information that you supply to us through this website will be handled and saved according to the provisions of the New Zealand Privacy Act 2020 ("Privacy Act").


We may collect personal information about you directly from you, through an person or entity authorised by you to provide person information (such as an employee or business entity with which you are involved) or when you:

a) use this website, or any related social media, communications media or other channels controlled by us, including completing surveys, search forms, competition entry forms, registration forms, and order forms, create, modify, or use any accounts or available registered user facilities

b) send messages using this website, or any related social media, communications media or other channels controlled by us, (for example, when you ask us a question)

c) deal with us over the telephone, by letter or e-mail, or through related social media, communications media or other channels controlled by us

Except for information collected automatically, we will not attempt to collect personal information about you without your knowledge.

You may voluntarily provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, or carry out a transaction that you have requested. Personal information collected by us may include your name, title, company name, email address, telephone number, postal or physical address, product preferences.

In most circumstances, you can use this website without telling us who you are or revealing any personal information about yourself. You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we migh not be able to provide you with access to certain information, products or services.


You must not provide personal information to us about another person, unless that person has authorised us, through you, to collect, use and disclose personal information about that person, for the purposes described in this Privacy Policy.


When you visit this website, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:

a) the internet protocol address and host name used by your computer to connect to this website

b) the operating system and the browser your computer uses

c) the search engine or inbound hyperlink you used to reach this website

d) the date, time and duration of your visit

e) the pages viewed by you

This information will be used (in aggregate form only) to analyse how this website is being used (for example, to improve the content and performance of this website). Except as set out in this Privacy Policy, we will not disclose this information other than in aggregate form. We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.


This website may use cookies to provide you with certain services or functionality. Cookies are small pieces of information stored on your computer´s hard drive, which may be used to identify you as an individual user of this website. We use cookies to:

a) personalise your visits to this website

b) enable us to improve the content, reliability and functionality of this website

c) enable you to use certain services or functionality

d) evaluate the effectiveness of the advertising on this website

e) track website usage patterns

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.


We will not sell or lease your personal information. We will not disclose your personal information except in accordance with this Privacy Policy and in accordance with the Privacy Act 2020.

Personal information you have provided to us or that is otherwise collected by us will be used only for the purpose for which it is collected unless another purpose for use is disclosed at the time of collection. Personal information provided to or collected by us may be provided to our related or associated entities which we deem are necessary for us to provide you with goods or services. Where we engage unrelated third parties to provide you with goods or services on our behalf, we may disclose your personal information to those third parties to the extent necessary to meet your request for goods or services.

Personal information may be used to:

a) respond to any questions or correspondence from you

b) improve this website and any related services

c) monitor the quality and standard of services provided by us

d) carry out internal research and development

e) provide you with information about a service that you are using (including critical updates and announcements)

f) eliminate the need for you to repeatedly enter the same information

g) customise this website to suit your particular preferences and interests

h) where you create and send a message using this website (for the purpose of sending that message to us or to any other recipient specified by you)

i) analyse website usage, trends and statistics

j) verify your identity or to provide you with a replacement password when you forget your username or password for any account you have with us

k) supply you with further information concerning products and services which may be of interest to you

l) carry out any other use that is authorised by you or is notified to you at the time of collection of the personal information.

We may use or disclose your personal information if you have authorised us to do so, or in any of the following circumstances:

a) we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure

b) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions

c) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of you, us, or others

d) we are required or permitted by law to disclose the information


Where you have requested or authorised us to send you messages (for example, newsletters and information concerning products and services which may be of interest to you) you can request us to stop sending you such messages by taking any one of the following steps:

a) using the unsubscribe feature (if present) in any such message

b) if you are a registered user of this website, logging in to your account and updating the appropriate preferences (if available) for that account

c) contacting us

Once we have received your request we will, as soon as is practicable, comply with that request.


Where we hold your personal information in such a way that it can readily be retrieved, you are entitled to request access to that information or to obtain our confirmation of whether we hold that information.

We may require that you meet our reasonable costs of supplying this information to you. If we are unable to meet your request for access, we will let you know why. If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal, in accordance with the requirements of the Privacy Act.

It is important to us that your personal information held by us is accurate, complete and current. If you are a registered user of this website, you may log in to your account and (functionality permitting) update your personal information. To request access to, or correction of, your personal information held by us, you may contact us through our Privacy Officer.


Please be aware that no security measures are perfect or impenetrable. We cannot guarantee “perfect security” and any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure.

How long we retain your personal information depends on a variety of factors including whether we need the information to maintain your account, continue to provide you with services, comply with legal obligations, resolve disputes, or enforce other appliable contracts and policies.

Once the information is no longer required for the purposes for which it was collected or authorised, as required to provide ongoing services to you, or as required by law, we will take reasonable steps to destroy or de-identify any personal information about you.


As an e-commerce platform, personal information will be stored electronically.

You may gain access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting our Privacy Officer:

Spa Store New Zealand Limited
PO Box 74322


This website may contain hyperlinks to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide. When visiting a third party websites from hyperlinks on this website, we encourage you to review the privacy statements of those website so that you can understand how the personal information you provide will be collected, stored, used and distributed.


Under Part 6 of the New Zealand Privacy Act 2020 a Notifiable Data Breach is a privacy breach that it does, or is likely to, cause serious harm to an affected individual or individuals. This includes:

a) Unauthorised or accidental access to personal information

b) Disclosure, alteration, loss or destruction of personal information

c) Inability to access personal information, for example, where an account is hacked.

This does not include a breach where personal information is held for the purposes of, or in connection with, an individual’s personal or domestic affairs. If we have reasonable grounds to believe that a Notifiable Data Breach has occurred, we will notify you and the Office of the Privacy Commissioner no later than 72 hours of notification of the breach.


We reserve the right, at our discretion, to update or revise this Privacy Policy at any time. Changes to this Privacy Policy will take effect immediately once they are published on this website. Please check this Privacy Policy regularly for modifications and updates.

By continuing to use this website or providing any personal information after we publish changes to this Privacy Policy, you agree to be bound by this Privacy Policy as revised. Privacy Policy was last updated on 4 July 2023.

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