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0800-772786

Payment

Payments is processed through Paystation
Important Payment Information:
  • Credit Cards may be charged immediately upon order.
  • "Spa Store NZ Ltd" will appear on cardholder statements for any transactions through this website.
  • With a credit card payment, you will notice the charge on your bill or statement within 2 business days
  • All transactions will be billed in NZD dollars.
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
  • You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
Secure Shopping Guarantee:
SpaStore.co.nz uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than SpaStore.co.nz
Secure Mode:
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following: The "http" in the web address will be replaced by "https" Secure Mode
Terms & Conditions
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Website Terms of Use

Welcome to the Spa Store New Zealand Limited website and thank you for taking the time to read these website Terms which apply with respect to your use of the website and our products and services. It is important that you read these terms and conditions carefully because by using our website, you will be deemed to have accepted the Terms. If you need to refer to them again they can be accessed from the link at the bottom of any page of our website.

1. General
Spa Store New Zealand Limited is the owner and publisher of the content contained in this website (referred to as "our", "us", "we"). As a user of this website (referred to as '"you" and "your'), you are subject to these Terms, our Privacy Policy, our Returns Policy, our Online Sales Terms, and any other laws or regulations which apply to this website. If you do not accept these Terms, you must refrain from using this website. We reserve the right to revise these Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. By continuing to use this website after such publication, you agree to be bound by these Terms as revised. You should therefore periodically visit this page to determine the current Terms. Any reference to "website" means the whole or any part of the web pages located at this URL or domain (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).

2. Contract formation
The information contained on this website constitutes an invitation to treat and not an offer to supply goods or services to you. When you submit an order to us, you are making an offer to buy those products in accordance with these Terms and in accordance with our then current terms of trade including our Online Sales Terms. We reserve the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by you, including any order we believe, in our sole judgement, to have been placed fraudulently or in an effort to supply trade re-sale.

3. Information/Content
The information contained on this website is intended for general information only. While we endeavour to ensure that information on the website is correct, sometimes errors or inaccuracies do occur, for which we apologise.

We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this website. We reserve the right to make changes at any time and without notice to you, to any element of this website. To the extent permitted by New Zealand law, we make no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.

Except as otherwise described, all materials on this website are made available only to provide information about this website, and the products which may be ordered from this website. This website is controlled and operated by us, from offices within New Zealand. Details contained on this website relating to the products and the sale of the products through this website have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We make no representations or warranties as to whether or not the information or products available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand you are responsible for compliance with applicable local law.

4. Prices, Products and Services All prices on this website are in New Zealand dollars and are inclusive of GST and any other sales tax. Please note that we reserve the right to alter the prices at any time for any reason.

5. Intellectual Property
This website and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by us, or in some cases, a related body corporate or third party, and unless stated, is copyright. These intellectual property rights are protected by New Zealand and international laws.

You may view our website and its contents for personal and non-commercial use only, and as such this is subject to copyright law and the Copyright Act 1994. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without our prior written permission or, in the case of third party material, from the owner of the copyright in that material. Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

6. Other Websites
Please note that although this site may have some hyperlinks to other third party websites, these sites have not been prepared by us and are not under the control of us. These links are provided for convenience only and may not remain current nor maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We are not responsible for the availability of any of these links.

7. Secure Data
Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the website, please contact Us immediately.

8. Viruses
Given the nature of the internet, we cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this website, and to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

9. Cookies
We may use a cookie file containing information that can identify the computer you are working from. The cookie file is anonymous as it only gives us details of your IP address, PC platform (Windows, NT or Mac), browser (e.g. Microsoft, Netscape or other, plus the version of Browser) and domain (whether you are accessing the site from NZ or elsewhere). You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive.

10. Use of Your Information and Material
We appreciate any suggestions ("unsolicited ideas") you may have regarding ways in which this website may be improved or materials which we may add to this website. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

11. Privacy Policy
We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.

12. Disclaimer
We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this website is at your own risk. To the extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.

You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide to us via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Fair Trading Act 1986.

13. Consumer Guarantees Act
Nothing in these Terms is intended to avoid the provisions of the New Zealand Consumer Guarantees Act 1993 ("CGA") except to the extent permitted by the CGA or to exclude liability arising under any other statute. If and to the extent that such liability cannot be lawfully excluded, these Terms shall be modified to the extent necessary to give effect to the above intention. If you are acquiring goods or services from us for the purposes of a business, you agree that the guarantees provided in the CGA shall not apply. We do not provide any express guarantees (as that term is defined in the CGA) other than those expressly confirmed in these Terms.

14. Electronic Transactions Act You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002. You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our Privacy Policy. You agree, pursuant to section 11(2) of the Unsolicited Electronic Messages Act 2007, that the person sending any such message need not include a functional unsubscribe facility in that message.

15. Applicable laws
This website and these Terms shall be governed by, and construed in accordance with, the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to this website or these Terms. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand and agree that the courts of New Zealand are a convenient forum in which to resolve any dispute arising in relation to this website or these Terms.

The information contained on this website has been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We make no representations, warranties, or guarantees as to whether or not the information or products available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand, you are responsible for compliance with applicable local law.

16. Severability
If any provision of these Terms are found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms, which will continue in full force and effect.

17. Changes to these Terms
We may, from time to time, add or remove information, products or services from this website without notice. We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this website at any time without notice. Your continued use of this website will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive.

Shipping

Item Availability:
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The availability of an item is clearly noted on the Product Detail page as "In Stock" or "Pre Order." Most items are In Stock and ready to ship. Some items are not yet available (Pre Order). For more information, please read the details below.

In-Stock Items
Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified.

Please note: expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the New Zealand.

Pre-Ordered Items
Pre-ordered items are items that are not in stock but available for advanced purchase on our site. Pre-ordered items are shipped directly once they arrive in stock. You will be notified of the status of your item via email.

Out of Stock (Backorders)
Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock we will notify you by phone or email. If we’ve sold out you will be offered an alternative and we will tell you how long you will have to wait until new stock arrives. You will be notified of the revised shipping date and given the opportunity to cancel your order. If an item is temporarily unavailable for any reason or has a longer delivery time, then SpaStore.co.nz reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be reimbursed for the full cost of the order. Backordered items, if shipped separately, will incur additional shipping charges. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.

Delivery of Your Items

  • Delivery time of purchased items depends on your location.
  • Items are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within the New Zealand. If you receive an email notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.

Shipping Method & Cost:
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Our Current Shipping Methods are:

FREE Shipping on orders over $99.00 We offer free shipping on orders over $99. Any order below $99 is charged a flat rate of $12 per order.

Delivery times from the above carriers may be extended. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas. If this is the case we will contact you before we make any charges to your account.

  • Tracking information will be provided to customers with valid email addresses.
  • A fee of $12 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide.

At this time, we are not able to ship products outside of New Zealand.

Shipping Rules & Restrictions:
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  • Orders are shipped on business days only. Business days are Monday-Friday, excluding holidays within the New Zealand. At this time we do not ship outside of New Zealand.
  • Please call a Customer Service Representative at 0800-772786 if you have any questions.

Ordering Information

Method Of Ordering:
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SpaStore.co.nz gives you 3 easy options to place an order. You may do one of the following:

  • Order on-line - www.SpaStore.co.nz Follow our simple ordering process at www.SpaStore.co.nz. Browse the full range of SpaStore.co.nz by visiting our product categories from the home page or bottom of any page. Then fill in the size and quantity you would like in the selector box on the right of the screen and follow the simple checkout process. Ordering online is convenient and secure.
  • Order by Phone - Please contact Customer Service at 0800-772786, from Monday - Friday, 9:00am to 4:00pm - Eastern Time. Leave a message outside these hours and we'll call you back within 24 hours.
  • Order by Email - You can also email your order to us! info@SpaStore.co.nz - Please specify what product you are ordering and where you would like your product to be shipped. Be sure to include your phone number along with your name, address, and order description.
Order Status & Tracking:
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You can check the status of your order online and find out when it shipped. For orders shipped via New Zealand Post or CourierPost, you can also track your package. If you feel your order is taking longer than normal to arrive, please check your order status online:

  • Once your order is processed, a tracking number will be sent to you via email.
  • Check your email. You are required to enter an email address during Checkout, so that you may receive emails regarding the status of your order and the tracking number.
  • Visit the website. You may sign in at SpaStore.co.nz for your Order History at any time. Information about your open orders, tracking, and past orders is available.
  • Contact us If you still have questions about your order, please Contact us via email.

Click here to login to your account.

Estimated Delivery Time:
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Once your order is processed, a tracking number will be sent to you via email. SpaStore.co.nz will ship your order by New Zealand Post or Courier Post. Please allow 2-8 business days for delivery, depending on destination. All orders are normally shipped to the delivery address that you supplied within 48 hours of receipt. Orders placed at the weekend are sent on Monday evening. Orders placed on a public holiday are sent the next working day.

Shipping Time Frame
All in stock orders are shipped within 24 hours of the time the order is received before 12:00 PM during weekdays (non-holiday). Weekend or holiday orders are shipped on Monday or the next business day. Shipping times are between 2 to 5 business days.

Click here to login to your account.

Cancellations:
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Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Unavailable item(s)
  • Difficulty in processing your payment information
  • Inability to ship to address provided
  • Existence of a duplicate order

If your order is cancelled, you will receive an important notice via email. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Customer Service Department for recommendations.

Customer Requested Cancellations
After you have clicked "Submit My Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately. However, we will do our best if the order has not already been shipped to try to assist you. Please contact Customer Service at 0800-772786. Or, if you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.

In the event you receive an email notifying you that we are unable to process your payment information, please contact us immediately at 0800-772786. You will have the option to change your form of payment or cancel your order.

If one or more items in your order is a Pre-Ordered item, you may cancel that item. Please contact us immediately at 0800-772786 if you wish to cancel these items.

Returns

30 Day Money Back Guarantee:
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We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we´ll assist you with a prompt refund. Returns will be accepted up to 30 days from purchase date. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

  • You have 30 days from reception of the product to return it. See below for particular product exclusions.
  • All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange.
  • We undertake to then exchange or reimburse you the price of all the products.
  • You may be charged a restocking fee depending on the reason for the return.
Product return specifics:
    Chemicals:
  • To be eligible for return, all chemical containers must be unopened.
    Filters
  • To be eligible for return, all filters must be unused.
    All parts
  • To be eligible for return, all parts must be unused and in new condition.
    Custom covers
  • We do not accept the return of custom covers. We will only accept a return if we have made a mistake in production or shipping.

Spa Covers
Spa Store will not be responsible for the return of the spa cover unless there is a manufacturers defect. If a spa cover is mis-ordered or mistakenly measured spa store will not refund or exchange. This includes but is not limited to stock and generic covers as well as custom made covers unless the cover has been made to dimensions other than those agreed to. When custom covers are made they are made to the dimensions that you provide. By completing and paying for your order you are agreeing that you have checked your measurements and that they are correct.

Easy Exchange:
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We will gladly exchange an incorrectly ordered item.

  • You have 30 days from reception of the product to exchange it. See below for particular product exclusions.
  • All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange.
  • You will be responsible for the return and replacement shipping. All items must be returned and shipping paid for before the replacement item is sent.
Express Refunds:
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Once your return is received and inspected by the fulfillment centers (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges.

You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit!

Please note: Once we initiate the credit for your SpaStore.co.nz return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.

Damaged or Defective Items:
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If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 0800-772786. Please supply the order number and item number from your original confirmation email, as well as your email address and phone number. SpaStore.co.nz will make every reasonable effort to assist you with your return.

If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 0800-772786. Please have your order number available when you call.

Return Instruction:
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If you wish to return an item to SpaStore.co.nz, please follow the instructions below.

Return Instructions

1. To request a return of one or more items in an order, login to your account and navigate to My Account at SpaStore.co.nz

2. Navigate to the Completed Orders section and click on the Return Item(s) button.

3. In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason. The Return Action and Comments are optional fields. Click on Submit Return Request.

4. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new condition, to ensure full credit. Visit our 30 day money-back guarantee policy page.

5. Affix the label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.

6. Send your package via your postal carrier or dropping it at a local post office or mail drop point.

7. No need to worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit!

  • You can expect a refund in the same form of payment originally used for the purchase.
  • Track return shipments while they're en route to your warehouse.
  • The treatment time of a return parcel can take 3 weeks, over this time, contact our customers service
  • Click here for information on returning damaged or defective items.

To contact our Customer Service Department, please click here to fill out our email form.

Privacy-Security

SPASTORE.CO.NZ - PRIVACY POLICY

1. Application
Spa Store New Zealand Limited (referred to as "we", "our", or "us") is committed to protecting the privacy of any personal information the user (referred to as "you" or "your") may provide us whether in person or via our website.

This policy applies to our treatment of your personal information, when collected by us when you enter or use our website. By continuing to use this website, you unconditionally consent to us dealing with your personal information in the manner set out in this Privacy Policy.

This Privacy Policy is governed by New Zealand law and is subject to (and must be read in conjunction with) our Terms of Use. We may, from time to time, collect information about identifiable individuals ("personal information"). All personal information that you supply to us through this website will be handled and saved according to the provisions of the New Zealand Privacy Act 1993 ("Privacy Act").

2. Collection of your personal information
We may collect personal information about you, directly from you, when you use this website or deal with us over the telephone or by letter or e-mail. You may voluntarily provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, or carry out a transaction that you have requested. Personal information collected by us may include your name, title, company name, email address, telephone number, postal or physical address, product preferences, or other personal information.

There are various situations in which we may request you to provide personal information to us, including as described in our Online Sales Terms and when you:
(a) complete forms on this website (including surveys, search forms, competition entry forms, registration forms, and order forms)
(b) create, modify, or use any accounts or registered user facilities available through this website
(c) send messages using this website (for example, when you ask us a question)

Except for information collected automatically, we will not attempt to collect personal information about you without your knowledge. In most circumstances, you can use this website without telling us who you are or revealing any personal information about yourself. You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we might not be able to provide you with access to certain information, products or services. Where we collect personal information about you from a third party source, we will take reasonable steps to make you aware of such collection and to make you aware of the purposes for which we are collecting your personal information from that third party source.

3. Automated collection
When you visit this website, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:
(a) the internet protocol address and host name used by your computer to connect to this website
(b) the operating system and the browser your computer uses
(c) the search engine or inbound hyperlink you used to reach this website
(d) the date, time and duration of your visit
(e) the pages viewed by you

This information will be used (in aggregate form only) to analyse how this website is being used (for example, to improve the content and performance of this website). Except as set out in this Privacy Policy, we will not disclose this information other than in aggregate form. We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.

4. Cookies
This website may use cookies to provide you with certain services or functionality. Cookies are small pieces of information stored on your computer´s hard drive, which may be used to identify you as an individual user of this website. We use cookies to:
(a) personalise your visits to this website
(b) enable us to improve the content, reliability and functionality of this website
(c) enable you to use certain services or functionality
(d) evaluate the effectiveness of the advertising on this website
(e) track website usage patterns

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

5.Use and disclosure
The personal information we collect from all users will be used to operate this website and to provide services you have authorised or requested. We may also use personal information collected by us as described in our Online Sales Terms and to:
(a) respond to any questions or correspondence from you
(b) improve this website and any related services
(c) monitor the quality and standard of services provided by us
(d) carry out internal research and development
(e) provide you with information about a service that you are using (including critical updates and announcements)
(f) eliminate the need for you to repeatedly enter the same information
(g) customise this website to suit your particular preferences and interests
(h) where you create a message using this website (for the purpose of sending that message to us or to any other recipient specified by you), send that message
(i) analyse website usage, trends and statistics
(j) verify your identity or to provide you with a replacement password when you forget your username or password for any account you have with us
(k) supply you with further information concerning products and services which may be of interest to you
(l) carry out any other use that is authorised by you or is notified to you at the time of collection
We will not sell or lease your personal information. We will not disclose your personal information except in accordance with this Privacy Policy (and in accordance with the Privacy Act). We may use or disclose your personal information if you have authorised us to do so, or in any of the following circumstances:
(a) we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure
(b) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions
(c) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of you, us, or others
(d) we are required or permitted by law to disclose the information

6. Unsubscribing
Where you have requested or authorised us to send you messages (for example, newsletters and information concerning products and services which may be of interest to you) you can request us to stop sending you such messages by taking any one of the following steps:
(a) using the unsubscribe feature (if present) in any such message
(b) if you are a registered user of this website, logging in to your account and updating the appropriate preferences (if available) for that account
(c) contacting us
Once we have received your request we will, as soon as is practicable, comply with that request.

7. Personal Information About Other People
You must not provide personal information to us about another person, unless that person has authorised us, through you, to collect, use and disclose personal information about that person, for the purposes described in this Privacy Policy.

8. Access and Correction
Where we hold your personal information in such a way that it can readily be retrieved, you are entitled to request access to that information or to obtain our confirmation of whether we hold that information. We may require that you meet our reasonable costs of supplying this information to you. If we are unable to meet your request for access, we will let you know why.
If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal, in accordance with the requirements of the Privacy Act. It is important to us that your personal information held by us is accurate, complete and current. If you are a registered user of this website, you may log in to your account and (functionality permitting) update your personal information. To request access to, or correction of, your personal information held by us, you may contact us

9.Storage and security
Where we store your personal information will depend on the nature and purpose of the information and the manner in which you supply it to us. We may hold your personal informationat Spa Store New Zealand Limited M370 Private Bag 300994 Albany, Auckland 0752
No data transmissions over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure.

10.Third Party Websites
This website may contain hyperlinks to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide. When visiting a third party websites from hyperlinks on this website, we encourage you to review the privacy statements of those website so that you can understand how the personal information you provide will be collected, stored, used and distributed.

11. Privacy Officer
You may gain access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting our Privacy Officer:
Spa Store New Zealand Limited
PO Box 2564
Stoke, Nelson 7041
Email: info@spastore.co.nz

12. Changes
We reserve the right, at our discretion, to update or revise this Privacy Policy at any time. Changes to this Privacy Policy will take effect immediately once they are published on this website. Please check this Privacy Policy regularly for modifications and updates. By continuing to use this website or providing any personal information after we publish changes to this Privacy Policy, you agree to be bound by this Privacy Policy as revised. Fax This Privacy Policy was last updated on 28 June 2012.